Your guide to Living Home Technology’s Platinum Membership
You’re right, each newly installed Living Home Tech system comes with our amazing 5 year guarantee. Platinum Membership builds on this amazing service by adding many exclusive features. These include Next Working Day Response, Annual Service, Software Upgrades and Alterations, Reduced Rate Additions to your system and Remote Access/Back-up with instant response time.
We cover all of our systems, so everything from Conventional Electrical and Climate Control to Audio/Visual and Home Automation.
It's up to you
This really depends on you and your needs. Many of our clients require an instant response and service from us, meaning Platinum Membership works extremely well for them. If you decide to opt out you’re still covered by our unrivalled 5 year guarantee.
Keep up to date
The Annual Service is an integral part of our service. By maintaining installed systems we have been able to reduce the number of software and hardware faults by over 50%. The Annual Service is also a a requirement of our 5 year guarantee, making sure the system is in tip-top working order before we extend for the following year. By including this within your Platinum Membership fee, you are able to take advantage of its many benefits as well as maintain your system and it’s guarantee for the full 5 years.
Many of our systems can be built with a Remote Access function. This enables us to remotely dial in to your system and make software/program changes almost the instant you report a change or problem to our head office. This is included as standard within our Platinum Membership.
Tailored to you
Absolutely not, our Platinum Members all benefit from program and firmware updates/alterations during their annual visits. For example, we install a system and 2 years later, whilst on site carrying our your service, you decide that some of the lighting needs changing, maybe due to a change in the room or rooms to your home. We would alter the programming, test and handover without sending you an invoice for the time. Another example is a service provider such as Sky changing their channel numbers, we would make sure your system is updated within your Platinum Membership.
5 Year Guarantee
Our 5 year guarantee includes service calls on reported faults as standard. We promise to attend site within 7 working days to fix or diagnose the problem. The guarantee does not include visits to site to alter software, update or upgrade firmware as the Platinum Membership does.
I like it, whats next.
If we designed and installed your system it is very simple to upgrade, you can call our office and request this derive added to your account. If we did not design and install your system, we would need to carry out a full system derive to ensure it is up to our standard before providing cover.
We are able to either transfer your membership to the new owner or pause the service (for up to 12 months) and apply to your new property, the choice is yours.
I already have your 5 year guarantee, what does Platinum Membership add?
Is this absolutely necessary?
I see that the Platinum Membership includes an annual maintenance, why do I need to have this?
You mentioned Remote Access, what does this mean?
If I wish to change a few items of programming will I be charged for this?
This membership gives me next working day response, what does the Guarantee include?
What do I have to do to get Platinum Membership?
If I sell my house does the Platinum Membership transfer to the new owner?
Living - The Home Technology People
Living Home Technology are simply the best at Designing, Installing and Servicing Home Technology Systems for their client’s. Their service and attention to detail is exactly what you need for your project. Living carry out work in some of the most exclusive places in London such as Holland Park, Battersea, Putney, Chelsea, Marylebone, Notting Hill, Kensington, Fitzrovia, Regents Park.
Not limiting themselves to London, Living have managed to undertake successful projects across the UK in Sandbanks, Dorset, Hampshire, Buckinghamshire, Essex, Surrey, Kent, Birmingham, Manchester, Gloucestershire, Wiltshire, even carrying out various projects in St Lucia, Spain and Portugal.
Ongoing Case Studies
To keep up to date with our ongoing projects please click here or follow us on Twitter to keep up to date with each project as it happens.
Keep up to date with the latest technologies
With over 15 years in the home technology market we have a wealth of experience and advice to impart. To listen to our latest views, opinions and reviews please continue to our Technology Blog page or subscribe for future updates.
RIBA Certified CPD Presentations
As part of Livings constant commitment to education and awareness within the Home Technology industry we are able to present RIBA certified CPD's on behalf of CEDIA, the Custom Electronic Design and Installation Association and Amina, the market leaders in Plaster In Speaker technology. To increase our range of education we are creating our own series of CPD's. Please click here to book your CPD.
Audio / Video Distribution
Design and Consultancy
Bowers & Wilkins
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