This particular journey started when one of our teams received a booking to investigate what could be done to help a couple in Kensington, London when they reported multiple faults on their Crestron system. After assessing the faults, we came to the conclusion that a system swap-out was the best, least expensive solution we could pursue. This was in part due to the fact the client had lost faith in their original system over the past 10 tumultuous years. In those 10 years they had seen several installers go out of business on them, taking their entire program in the process (meaning they had to engage a new company and then pay them to essentially re-program their system as they didn’t have the master file). Fed up with “paying over the odds” for what they described as a “clunky out-of-date controller”, it’s an understatement to say they desired a change.
After taking a full inventory of the system and any connected equipment, we re-designed how their system would work, removing unnecessary complications and streamlining each element of control. Within this task, we re-designed, cooled (AV kit runs hot) and re-cabled the central rack system, we knew we would then have the efficient and reliable system they craved. Our teams then looked to add a brand new home cinema experience, again fully integrated with their new Control4 system.
All-in-all, our teams have now overhauled, replaced and improved their A/V and controls experience beyond measure. We also provided them with our superb platinum service package, meaning they have online and in-person access to service technicians if they ever need it.
If you would like to talk to us about alternatives to Crestron and why we believe there are multiple options for less money, greater reliability and more features, please get in touch with us today, or book to visit one of our showrooms.